Factor Wallet ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), and financial regulations.

• Information We Collect
  • Personal data you provide: When using our services, especially for the optional KYC (Know Your Customer) process, we collect personal information such as full name, identification documents, date of birth, email address, and other information necessary for identity verification. This data is sent directly to third-party providers (Paybis, Unlimit, Veriff) specializing in KYC and financial transactions.
  • Technical and usage data: We automatically collect technical information such as IP address, device data, operating system, unique identifiers, and app usage logs to improve the service and ensure platform integrity.
  • Cookies and similar technologies: We use cookies and related technologies to manage preferences, analyze usage, and optimize user experience. You can manage your preferences through your device or browser settings.
• Purpose of Processing

  We use the collected data to:

  • Verify your identity and comply with KYC and AML (anti-money laundering) regulations.
  • Facilitate cryptocurrency purchase, withdrawal, and management through external providers (Paybis and Unlimit).
  • Improve, maintain, and protect the security and proper functioning of the app.
  • Respond to inquiries, provide technical support, and communicate service-related updates.
  • Fulfill applicable legal and regulatory obligations.
• Legal Basis for Processing

  We process your personal data under the following legal bases:

  • Consent: For processing KYC data and participation in specific services.
  • Legal obligation: To comply with financial and anti-money laundering laws.
  • Legitimate interest: To ensure security, prevent fraud, and improve user experience.
• Data Sharing and Transfers
  • We share your personal data with third-party financial and KYC service providers: Paybis, Unlimit, and Veriff, who have strict privacy policies and comply with applicable regulations.
  • These providers may be located outside your country, so your data may be transferred internationally with appropriate safeguards such as standard contractual clauses.
  • We do not sell or rent your personal data to third parties for commercial purposes.
• User Rights

  Under GDPR and other applicable laws, you have the right to:

  • Access your personal data we process.
  • Request correction or update of inaccurate or incomplete data.
  • Request deletion or restriction of your data processing.
  • Withdraw consent at any time (without affecting the lawfulness of prior processing).
  • Request data portability.
  • File a complaint with the relevant data protection authority.

  To exercise your rights, please contact us at: hello@factor-wallet.com

• Security Measures

  We implement technical and organizational measures to protect your data, including:

  • Local encryption of sensitive data such as wallet keys.
  • PIN-based locking and biometric access when available.
  • Internal access controls and activity monitoring to prevent unauthorized access.
  • Use of external providers with high security standards and regulatory compliance.
• Data Retention
  • We retain your personal data as long as your account is active or as required by law.
  • Upon account closure or deletion request, your data will be erased unless legal obligations require retention (e.g., regulatory requirements).
• Use of Cookies
  • We use first-party and third-party cookies for essential functions, analytics, and service improvements.
  • You can manage your cookie preferences via your browser or device settings.
• Children's Privacy

  Our app is not directed to users under 18 years old. We do not knowingly collect personal data from minors.

• Data Breach Policy

  In the event of a data breach:

  • We will promptly investigate the scope and cause of the incident.
  • Notify affected users without undue delay and report to authorities within legally mandated timeframes (e.g., within 72 hours under GDPR).
  • Implement corrective actions to prevent future incidents.
• Changes to This Policy

  We may update this policy periodically. Changes will be published on the app and website, and users will be notified when appropriate.

• Contact

  If you have questions, concerns, or wish to exercise your data rights, please contact us:
  📧 hello@factor-wallet.com